Claims Adjuster Job at EPITEC, Seattle, WA

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  • EPITEC
  • Seattle, WA

Job Description

Overview

Job Title: Claims Adjuster
Contract Type: W2, 1 year with possible extension
Work Arrangement: Remote
Pay: $28.00/hour

Responsibilities


  • Adjudicating claims
  • Meeting or exceeding daily claim targets
  • Providing guidance, oversight, and final approval authority to non-licensed claims processors from GenPact, AdStrat, or Healthy Paws
  • Obtaining and maintains advanced adjuster licenses according to state and municipality requirements
  • Ensuring claims are compliantly processed and adjudicated following standard operating procedures and processes
  • Identifying process improvement opportunities and implementing solutions


Qualifications
  • Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months
  • Property and Casualty License
  • Ability to effectively communicate with pet parents
  • Problem solving and decision-making skills
  • Organizational and time management skills
  • Basic IT skills - to be successful in this fully remote role, its important that they feel confident managing basic functions independently such as attaching files to emails, editing shared documents, troubleshooting simple issues like screen sharing, and knowing when to escalate tech concerns to the right person since all job duties are conducted online
  • Outlook
  • Word
  • Access
  • PowerPoint
  • Experience with ERP or CRM systems a plus


Education and Experience
  • Veterinary knowledge or experience evaluating medical records a plus
  • 2+ years of customer service or call center experience
  • High school diploma or equivalent work experience
  • They will be managing one calendar with minimal invites (team meetings, 1:1s, etc.). They will send both free form and templated emails in Salesforce, but the mechanism is similar between Outlook and Salesforce.
  • The ability to do Pivot Tables, Vlookups, or formulas is not necessary but would be an asset if they became FTEs. They will have minimal, if any, work in Excel.
  • They will have minimal use of PowerPoint but would use existing slides.



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Job Tags

Contract work, Work experience placement, Remote work,

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