Job Description

Overview

Job Title: Claims Adjuster
Contract Type: W2, 1 year with possible extension
Work Arrangement: Remote
Pay: $28.00/hour

Responsibilities

Adjudicating claims
Meeting or exceeding daily claim targets
Providing guidance, oversight, and final approval authority to non-licensed claims processors from GenPact, AdStrat, or Healthy Paws
Obtaining and maintains advanced adjuster licenses according to state and municipality requirements
Ensuring claims are compliantly processed and adjudicated following standard operating procedures and processes
Identifying process improvement opportunities and implementing solutions

Qualifications

Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months
Property and Casualty License
Ability to effectively communicate with pet parents
Problem solving and decision-making skills
Organizational and time management skills
Basic IT skills - to be successful in this fully remote role, its important that they feel confident managing basic functions independently such as attaching files to emails, editing shared documents, troubleshooting simple issues like screen sharing, and knowing when to escalate tech concerns to the right person since all job duties are conducted online
Outlook
Word
Access
PowerPoint
Experience with ERP or CRM systems a plus

Education and Experience

Veterinary knowledge or experience evaluating medical records a plus
2+ years of customer service or call center experience
High school diploma or equivalent work experience
They will be managing one calendar with minimal invites (team meetings, 1:1s, etc.). They will send both free form and templated emails in Salesforce, but the mechanism is similar between Outlook and Salesforce.
The ability to do Pivot Tables, Vlookups, or formulas is not necessary but would be an asset if they became FTEs. They will have minimal, if any, work in Excel.
They will have minimal use of PowerPoint but would use existing slides.

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Job Tags

Contract work, Work experience placement, Remote work,

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