Job Description

Fleet Support Coordinator - Customer Service

4–5 Openings

Remote After Training | Akron, OH (Onsite Training Required)

After training: Primarily remote, with 2–3 in-office days per month

Pay $18-20 per hour

We are seeking Fleet Support Coordinators to join the Custom team. This is a high-volume customer service position serving as the primary liaison between drivers, clients, and internal departments. You will assist shipments from pickup through delivery, communicating delays, resolving issues, and ensuring a positive driver experience.

#1 skill required: Excellent customer service ability.

Schedule Requirements

Candidates must be able to work the assigned schedule.

Once assigned, the schedule will remain consistent (5 days/week, 8-hour days).

• Likely shift options include: Mon–Fri 9:00 AM–5:00 PM
• Mon–Fri 12:30 PM–9:00 PM
• Sun–Thurs 10:00 AM–6:30 PM
• Tues–Sat 12:30 PM–9:00 PM

Training & Work Arrangement

• 3-week onsite training in downtown Akron
• Schedule: Mon–Fri, 8:30 AM–5:00 PM

Key Responsibilities

• Serve as the primary liaison between drivers and clients/internal teams.
• Monitor all in-progress shipments and intervene as needed.
• Communicate delays (weather, traffic, mechanical issues, etc.) to clients and internal departments such as Sales or Safety.
• Manage high-volume inbound calls from drivers and carriers.
• Document all interactions thoroughly in the freight management system.
• Respond to contractor questions and resolve basic issues; escalate when required.
• Utilize strong listening skills to understand driver needs and provide solutions.
• Adapt quickly to changing priorities in a fast-paced environment.
• Perform other duties as assigned.

Minimum Requirements

• High School diploma or GED
• 0–1 year of customer service experience (call center or transportation helpful but not required)
• Strong verbal communication
• Solid documentation skills
• Problem-solving and decision-making abilities
• Ability to manage a fast-paced workload

For immediate interview and quick hire, send resume to chrc511@kellyservices.com

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