Role: Engineer Computer Systems Support
Location: Cincinnati, Ohio, United States
Job Description
EUC / Desktop Engineer
Design and maintain enterprise desktop images and deployment processes using tools such as Microsoft Endpoint Configuration Manager (SCCM/MECM), Intune, Tanium or Autopilot.
Develop and manage Group Policies (GPOs) and configuration baselines to enforce security and compliance standards.
Provide Tier 3 support for escalated desktop, laptop, and peripheral issues.
Lead desktop-related projects such as OS upgrades, hardware refreshes, and software rollouts.
Automate repetitive tasks using PowerShell or other scripting tools.
Monitor and report on endpoint health, patch compliance, and software inventory.
Collaborate with security teams to implement and maintain endpoint protection solutions.
Evaluate and recommend new desktop technologies and tools to improve efficiency and user experience.
Maintain documentation for desktop standards, procedures, and troubleshooting guides.
Participate in after-hours support rotation and respond to critical incidents as needed.
Participate in costing efforts for projects, providing cost and sizing estimates
Assist server engineering team with minor server support tasks.
5+ years of experience in desktop engineering or enterprise IT support.
Strong experience with Windows 10/11, Active Directory, and Microsoft 365.
Proficiency with endpoint management tools such as SCCM, Intune, or similar.
Experience with scripting and automation (PowerShell preferred).
Familiarity with virtualization technologies (e.g., VMware Horizon, Citrix) is a plus.
Experience with MacOS and Linux endpoints is a plus.
Microsoft certifications (MD-102, MS-100, MS-101) a plus.
Knowledge of ITIL practices and service management tools (e.g., ServiceNow).
Windows server experience a plus.
Knowledge of VMWare is a plus.
Interested candidates please share me your updated resume to gopinath.j3@tcs.com
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