Job Description

Job Description

Job Description

Position Summary:

The position is responsible for identifying areas of concern and creating workflows/ reports to mitigate fraud. Must be able to work with outside resources and internal partners on an ongoing basis. Must have a minimum of 3 years in bank fraud.

Essential Functions:

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Must have advanced computer skills
2. Must have excellent organizational skills
3. Must have excellent communication skills

• Will have regular communication with Bank attorney, bank officers, bank customers and management.

1. Fraud Specialist is responsible for the following tasks:

• Must have 3 years of bank fraud knowledge.
• Must have extensive knowledge of fraud typologies.
• Handle inbound calls and outbound calls regarding usual or suspicious activity.
• Must be able to review and investigate fraud reported internally and through our transaction monitoring system.
• Must be able to communicate and collaborate with internal partners on fraud identifications and mitigations.
• Must be able to work under pressure.
• Must be able to interview and communicate with bank clients regarding potential and actual fraud perpetrated on their account and how to avoid fraud in the future.
• Must have or be willing to obtain certifications in Fraud.

1. Performs all other duties as assigned.

Supervisory Responsibility:

This position has no supervisory responsibilities.

Job Type:

This is a full-time exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm.

Travel:

Travel is expected for this position.

Work Environment:

This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers.

Physical Demands:

This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.

Mental Demands:

The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.

Education and Experience:

• Bachelor’s degree preferred; minimum of two (3) years banking/bank fraud experience, related experience and/or training; or the equivalent combination of education and experience. Work-related experience should consist of a financial institutional background. Educational experience, through in-house training sessions, formal school, or financial industry related curriculum, should be business or financial industry related.
• Advanced experience, knowledge in branch operation activities, terminology and products and services.
• Knowledge of Windows, Microsoft Office, Internet access or the equivalent is required.
• Knowledge of related state and federal banking compliance regulations, and other Bank operational policies.
• Advanced Computer skills including Word, Excel and Power Point as well as other software used by the bank
• Intermediate typing skills to meet production needs of the position.
• Effective verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Effective organizational and time management skills.
• Ability to handle multiple tasks simultaneously in a diverse and growth-oriented environment.
• Ability to work without supervision while performing duties.
• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive while performing assigned duties and responsibilities.

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