Job Purpose: This role will be responsible for successfully supporting the Cell & Gene Operations Team, taking an active role in the ongoing development of operational ability in Cell & Gene Therapy logistics, to ensure the highest levels of customer service, commerciality, quality & satisfaction. Main Duties and Responsibilities Responsible for successfully supporting the Cell and Gene team with daily operations and liaise with the Control Tower Coordinators as it relates to cell and gene shipments. Utilize technology to provide enhanced monitoring, management and control of shipments as required. Collaborate with LSPs, Branches and Depots to arrange and coordinate shipment solutions. Preparation, Placement, control and arrangement of appropriate packaging (Controlled temperature shippers & LN2 Dry shippers), equipment (GPS tracking devices, Temperature monitors) and trained operatives are according to Cell & Gene project specifications-COPs or SOPs. Coordinating and Dispatching drivers for collections and deliveries ensuring that they are on time, and they adhere to the clients’ expectations regarding documentation – GDP requirements. Work with the regulatory team to ensure trade compliance for all Import and Export shipments. Book shipments with Airlines (Create MAWB) and Integrator to ensure best routing solution for all Cell & Gene shipments. Ensure proper handling and storage of all Cell & Gene shipments with Airlines and Ground handling facilities. Label and prepare shipments for Export (some heavy lifting may be required) and ensure that a driver is dispatched to meet the airline cut-off time for international shipments. Ensure Marken’s Maestro system performance compliance with all necessary data entry and confirmation of key milestones (departure, arrival, customs clearance, etc.) for all Cell & Gene shipments. Send pre-alerts to for all Cell & Gene shipments with Marken branches and local service providers and ensuring communication to confirm receipt of the pre-alert and shipment instructions. Pre- and Post-flight shipment check and communicate with airlines and handling agents in case of delays or off-loads. Escalate any issues or delays to the Cell & Gene Management Team. Qualifications: Professional experience in customer service operations, preferentially in the international air freight, logistics or distribution. Previous experience in Export, Import and Transport preferred. Previous experience in the pharmaceutical and clinical trial industry preferred. Commitment to quality and attention to detail. Strong customer focus. Team player / self-dependent / motivated to succeed. Proficient in MS Office / Excel / Word. Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.
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