Job Description
Description Summary: Sells parts to all customers, over the counter, through the shop, or on the phone.
Essential Duties: ? Assists all customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
? Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
? Answers phone calls, providing price quotes and other information.
? Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
? Provides high level of service to internal and external customers.
? Pulls and fills orders from stock.
? Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
? Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
? Notifies the service advisor and the customer when special ordered parts have been received.
? Notifies the body shop when all parts have arrived and when they will be delivered.
? Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.
? Follows up on back-ordered parts.
? Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
? Replenishes assigned inventory daily.
? Assists outside sales representatives with their orders.
? Makes sure all internal requests for parts are billed on service repair order.
? Receives payment from retail customers or obtains credit authorization.
? Ensures that all charge sales are signed by the customer.
? Ensures that all customers receive their copy of the invoice.
? Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
? Keeps orderly records of all repair orders, invoices, insurance estimates, and
special order parts.
? Sets up orders for daily shipment, delivery, or pick-up.
? Solicits assigned accounts by phone.
? Keeps front and rear counter areas clean and uncluttered.
? Cleans computer terminals and printers daily.
? Participates in all training programs that are made available.
? Keeps current on new products and product updates.
? Participates with the parts manager in maintaining a lost sales tracking program.
Marginal Duties: ? Maintains professional appearance
? Other duties may be assigned.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience: ? Classes for certification and growth in job will be required.
Skills and Abilities: ? Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
? Ability to speak effectively before groups of customers or employees of organization.
? Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
? Ability to deal with problems involving several concrete variables in standardized situations.
Certificates, Licenses, Registrations: ? Valid driver's license
Physical Demands: ? Must be able to lift and/or push 60 lbs on occasion.
Work Environment: ? Office setting.
? Noise level moderate. McLarty Automotive Group
Job Tags
Immediate start,