Job Description

Safe Homes Service Coordinator

Brief Description

The Safe Homes Service Coordinator is responsible for assessing, accepting, and providing comprehensive support to participants in our community-based rapid re-housing program. This role involves welcoming and orienting new residents, crisis intervention, safety planning, and developing individualized intervention strategies. The Coordinator fosters relationships with landlords and facilitates communication among program partners. Offsite and home visits are integral to this role. Given that all participants are victims of Intimate Partner Violence with complex traumatic experiences, the Coordinator must possess a deep understanding of trauma and be adept at engaging with traumatized individuals.

The position operates Monday through Friday, from 9 AM to 5 PM, and is based at the Argonne Drive campus in Baltimore City. This role is on-site with the potential of being hybrid, with three days in the office and two days working from home or in the community. Travel within Baltimore City, Baltimore County, Prince Georges County, and Montgomery County may be required up to 30% of the time.

Essential Duties and Responsibilities

• Manages a caseload of approximately 20-25 participants enrolled in the Safe Homes rapid re-housing project, providing culturally sensitive coordination of services.
• Conducts thorough assessments, develops comprehensive service plans, and coordinates with internal and external service providers.
• Provides three months of follow-up support after the rental assistance period ends.
• Assesses safety needs and makes recommendations for improvement.
• Collaborates with community partners to ensure comprehensive service delivery.
• Maintains accurate case files and assists in compiling necessary data for grant reports.
• Guides and supports participants to increase self-sufficiency skills, safety, education on domestic violence, and problem solving.
• Educates immigrant participants on American processes and systems including teaching self-advocacy skills and advocating on behalf of participants when necessary to achieve participant goals.
• Assists program management in compiling necessary statistical data and narrative for grant reports and applications.
• Facilitates participants' access to agency and community services, organizing team meetings as needed.
• Visits participants in home environments that have been determined to be safe, including temporary hotel placement.
• Participates in team meetings and makes recommendations concerning individual participants length of stay in the program and eligibility for financial assistance, including recommendations on distribution of stipends.
• Provides comprehensive support by assisting them in planning their program exit and facilitating connections with other resources, while also offering 3-6 months of post-funding service coordination to ensure a smooth transition after the rental assistance period concludes.
• Provides one on one counseling for participants in crisis and to help participants resolve conflict.
• Distributes material goods according to program procedures.
• Provides relief and back-up coverage in emergencies.
• Distributes material goods and financial stipends to program participants.
• Creates service plans with participants. Reviews and adjusts plans as relevant.
• Makes offsite visits, and visits to agency providers and landlords.
• Recommends participants for admission to HRM programs, including Emergency Shelter or 3 day emergency hotel placements pending space.
• Represents the agency with area service providers and landlords.
• Arranges for interpreters for participants as needed.
• Meets program quality and service targets, including caseload performance standards and data entry deadlines.
• Contacts assigned clients within 24 hours and completes Intake assessments and service plans within 7 days of program acceptance.
• Tracks all client contacts within 48 hours.
• Completes file and data entry requirements for newly housed individuals within 5 days of moving into their new home.
• Meets with participants as scheduled and ensures they are well-informed about available services.
• Provides culturally appropriate and sensitive services to ensure participants feel welcomed.
• Disburses material goods and financial assistance as outlined, with proper documentation.
• Conducts follow-up visits per program standards and documents accordingly.
• Documents participant cases clearly, concisely, and in line with professional standards.
• Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Experience, Education, Certifications/Licenses

• Two years of paid or volunteer experience providing counseling, case management, or victim centered advocacy. Associate degree in Human Services field may substitute for one year experience.
• Oral and written fluency in English.
• Excellent oral and written interpersonal skills with a strong ability to relate to a diverse range of individuals including victims, children, donors, business leaders, human service providers, and donors.
• Demonstrated ability to juggle multiple competing tasks and timelines.
• Clean driving record, current state drivers license, and reliable personal transportation.
• Must pass Criminal Background Check.
• Experience in direct service provision with the Latinx immigrant community.
• Knowledge and understanding of intimate partner and/or sexual violence.
• Knowledge of local human services programs/agencies and housing resources.

Total Rewards Package

The organization offers medical insurance, prescription plan, dental insurance, vision insurance, paid time off, life insurance, 403(b) retirement savings plan, and Employee Assistance Program.

Equal Employment Opportunity Statement

House of Ruth Maryland upholds the mission of the Equal Employment Opportunity Commission by being an Equal Employment Opportunity Employer. All applicants will be considered for employment and will not be excluded because of color, race, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or age.

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