Job Description

Student Opportunity – Customer Advocate

This position is only available to active Marshall University students - please do not apply if you do not meet this requirement

Are you ready to take the first step into a fulfilling career? Join Foundever as a Seasonal, Part Time Customer Advocate to be the first point of contact for Intuit TurboTax users to deliver professional and high-quality customer service. You will be empowered to take initiative, enhance your skillset, and build connections that will last a lifetime.

Are You a Good Fit?

If you’re passionate about helping others, personal growth, and advancement opportunities, this could be for you. Whatever your long-term goals are, this position will equip you with marketable skills . Through this role, you’ll gain experience in:

• Effective communication and collaboration
• How to effectively work within a team and individually
• Tactics to think critically and solve unique problems
• Ability to analyze problems and take a solution-oriented approach to challenges and obstacles
• ... and so much more!

Benefits:

• Build a custom schedule that works for you! Hours can be molded around your school and personal life.
• $18/hour + advancement opportunities and career pathing
• 100% paid, professional training
• Flexible work hours with options between approximately 8 AM – 12 AM ET
• Learn new skills and robust knowledge to advance through your career journey
• Develop and sharpen your leadership capabilities and workplace confidence

Who We Are:

At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling ! We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions!

Qualifications:

• Be an active/enrolled student at Marshall University
• Must be 18 years old at the time of starting with Foundever
• Willing to complete and pass a background check
• Have a passion for helping people
• Strong written/verbal communication skills
• Ability to research, analyze, and determine appropriate actions in various situations
• Solve complex problems while exercising good judgment
• Approach life with a can-do attitude
• Enjoy working independently and with a team
• Comfortable being on camera with your customers to humanize interactions.

Work from Home & Equipment Requirements:

• Work activity must be performed in a quiet and distraction-free location
• Your home workspace must be behind a closed door to ensure a secure environment for customer information
• Associates must have access to high-speed internet service through a hard-wired connection via ethernet cable
• Foundever provides the necessary equipment for this role! Please note you may need to provide your own Ethernet cable if your wall connection is over 6’ from your workstation

** Please note that we are working on securing a physical location on or close to campus! When this is ready, all work will transition to this space to increase collaboration, teamwork, and development.

Responsibilities:

• Create high-quality customer interactions as a Foundever employee in support of Intuit’s TurboTax product/customers
• Handle inbound service calls – no cold calling!
• Drive customer satisfaction by providing a world-class experience
• Navigate through multiple systems and tools designed for your success
• Participate in ongoing training and skill development

About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for 750+ of the world’s leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.

Get to know us at and connect with us on Facebook, LinkedIn and Twitter.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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