Job Description
Job Summary
DCARA is seeking a Services Coordinator to support our team by managing client referrals, intakes, and documentation, ensuring that all cases are processed and closed efficiently. The Services Coordinator will work closely with department staff and managers to ensure timely and accurate service delivery, enabling clients to access the support they need. This role is crucial in maintaining clear communication and up-to-date documentation in our Salesforce system, helping us maintain client satisfaction and timely follow-up.
Essential Job Functions
Service Coordination
- Regularly meet with clients via videophone, Zoom or in person for the initial intake process and other critical stages of their case.
- Provide information and referrals to clients via email, videophone, Zoom, and in person.
- Conduct client enrollments and manage an extensive intake process using Salesforce.
- Coordinate service referrals and manage client documentation, including Client Rights & Responsibilities.
- Assign client cases to appropriate staff using Salesforce and ensure timely completion of intake and closure paperwork.
- Administer exit surveys for clients who complete services or relocate out of service areas.
- Collaborate with all DCARA departments to ensure client access to services and accommodations.
- Submit interpreter requests for each assignment and ensure that they meet grant qualification requirements;
- Interpreter fulfillment will be managed by the Interpreting Services Department.
Documentation Duties
- Maintain logs of client information and referrals in a database.
- Manage client file notes and ensure documentation is up-to-date and uploaded in the database.
- Prepare monthly reports and pull statistics from DCARA's database.
Business Relations
- Process referrals from external service providers, employers, and schools.
- Maintain relationships with external partners to facilitate client referrals.
- Provide information about DCARA services to external stakeholders and ensure a smooth referral process.
Other Job Functions
- Assist with setting up meeting spaces as needed.
- Greet and assist clients at the office.
- Support the agency and community with other duties as assigned by the Deputy Director.
Required Education and Experience
- High School Diploma or equivalent.
- Fluency in American Sign Language (ASL) and knowledge of Deaf culture.
- Strong organizational and communication skills.
- Proficiency with Google Workspace, DocuSign and similar software.
- Ability to work independently, manage multiple tasks, and meet deadlines.
Desired Education and Experience
- Associate's degree in Social Work, Sociology, or related fields.
- At least one year of experience in social services or working with the Deaf community.
- Knowledge of the Americans with Disabilities Act (ADA) and Section 504.
- Knowledge of Salesforce Database Program
- Proficiency with Salesforce platform is desired but can provide training.
Benefits
- Employee Full Coverage: Health, Dental and Vision Plans
- Optional to add members at competitive rates
- Life Insurance
- Paid Benefits
- Twelve (12) Holidays
- Generous Sick and Vacation Leave
- Weekly Wellbeing Hour
*Work Location Requirement
This is a primarily in-person position. Remote work is only permitted when approved for specific situations and is not a standard benefit. Applicants must live within the Bay Area and be available to meet with clients on short notice. This is a client-facing role requiring regular on-site presence.
Our Workplace Culture
Our workplace culture is a fun, challenging, and caring working environment where you can grow your career. We work together by being inclusive to everyone - including ideas, of people, of points of view. Individually, we are experts at what we do. Collectively, our impact is even greater. You'll find some of the best and most satisfied staff working for the agency. At DCARA, you will be able to use your experiences, abilities, creativity, and energy to work and discover the talents within yourself as you enrich the lives of Deaf* (Deaf, DeafBlind, Deaf with disabilities, hard of hearing, and late-deafened) community members.
Living in the Bay Area
DCARA is located in the beautiful Bay Area / North Coastal of California, known for its large Deaf* community, warm climate, highly educated communities, historic buildings, and an exciting array of activities for everyone, including cultural events, professional sports, trips up and down the Pacific coastline, wine tasting in Napa and Sonoma Valley, hiking around Redwood Giants, and many other community activities. You will also live near many of the world's Global companies (Google, Apple, Facebook, for example) which are located in the Bay Area. There is no better place to live than California as the world's fifth largest economy!
Equal Employment Opportunity
DCARA is committed to equity, diversity, and inclusion in the workplace. DCARA is an at-will employer and proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, including Deaf, DeafBlind, Deaf with disabilities, hard of hearing, and late deafened people. We do not discriminate on the basis of race, color, ethnicity, gender, sexual orientation, disability, or any other protected characteristic.
How to Apply
Interested applicants should submit their resume and cover letter to
Join us in empowering Deaf* communities! Be a leader, an advocate, and a champion for change at DCARA.
Job Tags
Work at office, Remote work, Relocation,