Job Description

Service Coordinator

Make your next move an expert one. At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities. Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

Position Overview

The Service Coordinator plays a critical role in supporting day-to-day maintenance operations by managing communication between licensees, service providers, and internal facility management teams. This position ensures all service requests for equipment maintenance and repairs are processed efficiently through our CMMS platform, from initial intake to work completion.

The ideal candidate is customer-focused, detail-oriented, and skilled at managing multiple priorities in a fast-paced environment. This role requires strong organizational and communication skills, as well as the ability to resolve service issues quickly and professionally. Work from home position that must be located on the West Coast (OR, WA or CA).

Key Responsibilities

Service Coordination & Work Order Management

• Receive, document, and manage incoming maintenance requests from licensees through the CMMS system.
• Assign and dispatch service providers to licensee locations, ensuring accurate details and expectations are communicated.
• Monitor the status of open work orders, escalating overdue or high-priority requests to the appropriate team members.
• Track progress of dispatched work to ensure timely completion, service quality, and accurate documentation.
• Verify that all service information, communications, and outcomes are properly logged within the system.

Communication & Support

• Serve as the first point of contact for licensees and vendors regarding maintenance updates and troubleshooting needs.
• Provide basic technical support and troubleshooting guidance for food and beverage service equipment before dispatching service providers.
• Maintain professional and proactive communication with all stakeholders via phone, email, and CMMS updates.
• Collaborate with management team to address escalated service concerns or specialized maintenance events.

Reporting & Continuous Improvement

• Review daily and weekly service reports to identify aging work orders, performance trends, and resolution timelines.
• Support the implementation of process improvements that enhance service delivery and client satisfaction.
• Provide feedback on vendor performance, communication efficiency, and customer experience to leadership.
• Contribute to data collection and reporting efforts by maintaining accurate, up-to-date service information.

Operational Excellence & Program Support

• Support the Facilities Management team in maintaining consistency and compliance across all licensee locations.
• Partner with internal stakeholders to ensure service events align with client expectations and contract standards.
• Assist in vendor onboarding and communication, ensuring all service providers understand program requirements.
• Participate in ongoing training and process updates to enhance knowledge of CMMS tools, maintenance workflows, and service protocols.

Qualifications and Requirements

High school diploma required; associate degree or equivalent experience in Facilities Management, Business Administration, or related field preferred. 2+ years of experience in service coordination, customer support, or facilities management preferred. Experience using CMMS or work order management systems to process and track service requests (Salesforce a plus). Strong verbal and written communication skills, with a focus on professionalism and clarity.

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