Job Description
Overview
The Credit Card Experiences team seeks to increase cardholder engagement and value by providing relevant offers, communication of benefits, and enhanced member experience throughout the cardholder lifecycle. The Summer Associate will help support cardholder analytics, marketing campaigns, leadership-facing reporting, and product management initiatives for rewards programs. The Summer Associate will help further strategic portfolio goals and initiatives within the lending department while developing strong analytical, collaboration, and critical-thinking skills.
The Summer Associate will work in a flexible hybrid manner and report to leadership at either our Vienna, VA or Pensacola, FL campus. Responsibilities will include analyzing data and competitive trends to identify areas of opportunity and then creating recommendations to influence decision-makers. Areas of focus may include creating personalized member engagement through segmentation, evaluating the highly competitive credit card landscape, identifying emerging patterns and trends to answer business questions, and developing models and visualizations to improve decision-making efficiency.
The Summer Associate Program is a 12-week internship program beginning in May 2026 and ending in August 2026. Students will work on impactful projects and meaningful work during their internship. To qualify for this position, applicants must be currently pursuing a degree from an accredited college or university and have an anticipated graduation date of December 2026 or later.
Responsibilities
Collaborate with functional areas to develop and maintain performance metrics, measurements, methods, and targets
Obtain quantitative and qualitative data of business processes to analyze, determine, and promote data driven decisions
Analyze and evaluate competitor data and industry trends to understand current business unit competitive posture
Design and document dashboards, reports, and thresholds to alert business units to monitor business status and fluctuations
Identify and assess business strategies and opportunities; develop appropriate analytical approaches
Collect and analyze data; synthesize results of analyses, develop and make recommendations and alternatives based on the full spectrum of internal/external considerations
Collaborate with business units and senior management to conduct needs assessment to support organization strategies, tactics, and learning solutions that support business unit objectives
Identify areas of improvement; determine solutions; implement enhancements/changes to improve operations, standards and results
Compile, research and analyze trends in support of projects and initiatives
Manage projects from concept through the planning, analysis, design, testing, implementation, and transition phases
Identify and assess business strategies and opportunities; develop appropriate analytical approaches
Performs other duties as assigned
Qualifications
Currently pursuing a master’s degree in related field
Experience with research, analysis, and data manipulation
Experience using data and analytic tools such as: PowerBI, Databricks, SQL, SPSS Modeler, R, or Tableau
Good communication and presentation skills
Comfort working with large datasets and telling stories with data
Ability to work independently and think outside of the box
Strong strategic, critical, and analytical thinking skills
Basic knowledge of financial services/payments a plus
About Us
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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• Ripplematch Recruiting Choice Award
• Yello and WayUp Top 100 Internship Programs
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Job Tags
Internship, Seasonal work, Summer internship, Flexible hours,